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We're Here to Help
Wedding planning comes with questions. We're happy to make the details easier.
Whether you need help with sizing, wedding color matching, shipping, custom requests or a larger wedding party order, you'll find answers to our most frequently asked questions below.
How Can We Help?
Standard shipping typically takes 5–10 business days. Expedited options are available at checkout. During peak seasons such as wedding season, please allow additional processing time.
Yes, we ship to most countries worldwide. International shipping times vary by destination. Any applicable customs duties or import taxes are the responsibility of the recipient.
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to follow your shipment in real time.
Address changes may be possible if your order has not yet been dispatched. Please contact us as soon as possible with your order number and the correct address.
First, check your tracking link for the latest update. If your package has not moved in several days or the tracking shows an issue, please reach out to us and we will investigate on your behalf.
Tie dimensions may vary by style. Most current product pages list the exact width and length for that design. Please check the individual product details before ordering.
Yes. Selected ties, bow ties and suspenders are available in Toddler, Kids, Teen and Adult sizes. Availability may vary by product.
Select the size group shown on the product page. If you are unsure, contact us with the wearer's age and the product you are interested in and we'll help you choose.
Selected pre-tied bow ties include an adjustable neck strap. Please check the individual product details for the specific style.
Custom sizing may be available for selected designs. Contact us before ordering with the dimensions you need and we'll confirm the available options.
Choose the age or size group offered on the product page. If you are between options, contact us with the child's age and the accessory you would like to order.
Absolutely. We specialize in wedding color coordination. Share your color palette or a fabric swatch with us and we will guide you to the closest match from our collection.
Screen colors can vary depending on your device's display settings. We recommend ordering a pocket square as a color sample before placing a large wedding party order to ensure the shade is right for you.
Yes. We offer coordinated sets for groomsmen, fathers of the bride and groom, ring bearers, and other members of your wedding party. Contact us to discuss quantities and options.
Yes. Purchasing a single pocket square is a great way to verify the color in your lighting and against your other wedding elements before committing to a full order.
Many of our accessories are crafted with careful attention to detail and quality materials. Product descriptions specify the construction and fabric details for each item.
Yes. All items in our collection can be purchased individually. We also offer curated sets if you prefer a coordinated look.
Yes. Purchasing a single pocket square is a great way to verify the color in your lighting and against your other wedding elements before committing to a full order.
Yes. We can help you build a cohesive look with matching or complementary ties, pocket squares, bow ties, and suspenders. Reach out to us with your requirements.
We accommodate certain custom requests, including non-standard lengths or specific fabric preferences. Please contact us before placing your order to discuss what is possible.
Yes. We offer coordinated sets for groomsmen, fathers of the bride and groom, ring bearers, and other members of your wedding party. Contact us to discuss quantities and options.
Yes. You can mix sizes within a single order to accommodate adult and younger members of your wedding party. Add each size to your cart or contact us for assistance.
Yes. We can help coordinate ties, bow ties, suspenders, pocket squares and matching accessories for grooms, groomsmen and younger members of the wedding party.
Yes. We welcome larger orders for wedding parties, retailers, event planners and other businesses. Pricing may vary depending on the products, quantities and customization required. Please contact us with the items and quantities you are interested in for a personalized quote.
Minimum quantities may vary depending on the product and order requirements. Send us the products and approximate quantities you need and we'll be happy to discuss the available options.
In many cases, yes. Bulk orders can include different colors, patterns and sizes depending on product availability. This is especially useful for wedding parties that need coordinated accessories for adults, teens and children.
Custom options may be available depending on the design, quantity and production schedule. Contact us before ordering and tell us what you have in mind.
We recommend contacting us as early as possible, especially for weddings or events with a fixed date. Larger and custom orders may require additional preparation time.
Yes. We serve customers internationally and can arrange trackable shipping for larger orders. Shipping options and delivery estimates depend on the destination and order size.
Contact us through our Contact Us page and include the products, quantities, sizes, destination country and event date if applicable. We'll review your request and reply with the available options.
Yes. We accept returns on unworn, unwashed items in their original condition and packaging within 30 days of delivery. Custom or personalized orders are not eligible for return.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a tracked shipping method for your return.
We understand how important color accuracy is for weddings. If the color is not right, please contact us within 14 days of receiving your order and we will do our best to find a solution.
Once we receive and inspect your return, refunds are typically processed within 5–7 business days. The time for the funds to appear in your account depends on your payment provider.
We apologize for the inconvenience. Please contact us within 7 days of delivery with your order number and a photo of the item received. We will arrange a replacement or refund promptly.
Please photograph the damaged item and packaging and contact us within 7 days of delivery. We will resolve the issue as quickly as possible with a replacement or refund.
First, check with neighbors and any safe drop locations near your address. If the package still cannot be located, contact us and we will open an investigation with the carrier.